The hospitality industry is changing quickly led by new technology and evolving consumer behaviors, and the same is true for practically every other industry. Hotel schools, on the other hand, are often seen as remaining very much the same as they were 50 years ago, an outdated perception that needs to change. More than a traditional university environment, hospitality management schools – which used to be known as simply “hotel
Technology is advancing at an alarming rate, especially in the hospitality and tourism industry. Customer-facing interactions are quickly being replaced with self-scan, self- check transactions, which have enabled the customer to become more self-sufficient. A study at the University of Oxford has even revealed that by the year 2033, as many as 47% of modern day job roles could be claimed by automation. Is it the end for customer service provided by actual people?
Experts estimate that by the year 2020, 50 billion devices will be connected to the internet worldwide. For context, that works out to roughly six devices per individual. On any given day, there are over a thousand new apps released, and an estimated 73% of those applications are free. Tech solutions are fast becoming the easier, and cheaper alternative for businesses to get things done. For a business to be at it’s