5 Tech Nightmares in Hospitality Management (and How to Prevent Them!)

Why All Hospitality Management Professionals & Businesses are Vulnerable… In the realm of hospitality, customer satisfaction and fidelity are vital and technology can either nourish or damage that relationship. It’s probably one of the most vulnerable industries for tech fiascoes for three main reasons: Technology is everywhere: Practically every step of the hospitality guest cycle, from booking to check-out is either digitized or automated The data is confidential: Hospitality companies

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Is MBA worth it? – The value of an MBA in Hospitality

Interview with Giuseppe Napoli, General Manager of F&B at The Lowry Hotel in Manchester. In today’s global economy, where opportunities can come and go very quickly, is an MBA worth it?  It is, according to Giuseppe Napoli, who interviewed at the five-star Lowry Hotel in Manchester, and the Glion MBA in Hospitality on his CV made a difference. In fact, over the past 2.5 years of his MBA studies, Giuseppe

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Five Must-Have Qualities for Hospitality Leaders – Q&A on MBA in Hospitality

Jacqueline Volkart already had an illustrious career in hospitality when she decided to enter Glion’s MBA in Hospitality and Service Industries Management program online, in 2010. Born in Switzerland, Jacqueline received her B.S. in International Hospitality Management from Ecole Hôtelière de Lausanne in 1986. She has since held managerial positions at eight major hotels in three countries. After working for three years as general manager (GM) of The Ritz-Carlton, San

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Four reasons hospitality professionals should apply for online MBA right now

When it comes to advancing one’s career in the hospitality industry, timing is important. The world of hospitality and tourism thrives on the rise and fall of seasonal demand and summer is an ideal time to apply for an online MBA program. Get ready to nail your 2017 objectives. Does your company conduct employee year-end evaluations for the promotions and roles for next year? If so, imagine telling them you’re

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Applied Business Project on Brand Ambassadors, from the MBA in Hospitality

Students of the MBA in International Hospitality and Service Industries Management conducted an Applied Business Project on the topic of “Brand Ambassadors: The Profile of an Ex-World Champion in Formula 1” and here’s the executive summary. Brand ambassadors – prominent individuals who endorse the products or services of a company – are common in many industries. Yet a match between the profile of an ambassador and the image of a

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