Glion alumna Jessica Wong learnt that resilience was key to her future while studying the PG Certificate in Hospitality Relations. Those traits led her to securing a successful internship in public relations at The Communications Store (TCS). While there, luxury hotel chain The Peninsula Hotels became her favourite client. A few years later, Jessica landed her dream job with the hotel, working as Director of Public Relations in their Beverly Hills in-house team.
Delivering experiences is increasingly challenging for luxury brands today. Luxury brands not only face high client expectations, but are also under pressure to create experiences that are unique, personal and emotionally engaging. Such experiences must be genuine and authentic — not gimmicky. They also need to be true to the brand — its values, culture and purpose — as well as delivered consistently and cohesively across all points of contact, both
A Women In Hospitality event gave female students from Glion’s MBA course an insightful education into the industry. The Institute of Hospitality organized the event, which took place on Wednesday 20 September at the Four Seasons Hotel London at Park Lane, while four experts from industry led the discussions. Push yourself forward and keep inspiring Speaker events form an integral part of Glion’s teaching model, as they enable students to
Within the total luxury industry, the delivery of luxury experiences is booming — much of which is driven by hospitality. “Luxury experiences,” as defined by Bain & Company, accounted for more than 29% of the total global luxury market and grew 5% faster than the total personal luxury goods segment in 2016. These experiences include luxury hotels, cruises and restaurants, as well as fine wines, spirits and food. Luxury hospitality
There has never been a better time to launch a career in hospitality. Luxury tourism is at an all time high, the travel and tourism industry is growing steadily, and hospitality companies are hiring like crazy. More than ever, the hospitality industry is seeing exciting developments in technology and customer experience, leading to more diverse and specialized employment opportunities. All the signs point to hospitality careers being a good choice.