Tag GlionLuxury

The digital human touch: how technology is bringing greater personalization to luxury hotels

From crowdsourced travel guides to accommodation-sharing platforms, technology has transformed hospitality — and the luxury hotel industry is no exception. High-end hospitality brands are connecting with a new generation of tech-savvy guests through artificial intelligence, voice-activated speakers, robot butlers and other gizmos and gadgets. And while some may think technology means impersonal service, these hotels are proving that tech can offer guests greater convenience, customization and personalization. 5 ways luxury hotels

Continue reading…

The diversity shift in luxury hospitality: good for luxury and for business

Studies have shown that diverse companies perform better in almost every category. But why is this the case? Here, we look at examples from the luxury hospitality industry to discover the benefits of gender, ethnic and racial diversity at work: The benefits of diversity Employee retention – When the management of a luxury hotel values diversity and sets it as one of their corporate priorities, this tells employees that they

Continue reading…

The inclusivity paradox: attracting a new generation

Interview with Glion alumnus Stephen Alden: CEO, The Dedica Anthology With a rising generation of global millennial travellers, the culture of luxury is in flux. How can luxury brands become more inclusive while still retaining their exclusivity? Ahead of the upcoming Glion Luxury Conference, we asked Glion alumnus Stephen Alden (class of 1981), CEO of The Dedica Anthology, to share his insights. Luxury is about being exclusive, but many of

Continue reading…