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The digital human touch: how technology is bringing greater personalization to luxury hotels

From crowdsourced travel guides to accommodation-sharing platforms, technology has transformed hospitality — and the luxury hotel industry is no exception. High-end hospitality brands are connecting with a new generation of tech-savvy guests through artificial intelligence, voice-activated speakers, robot butlers and other gizmos and gadgets. And while some may think technology means impersonal service, these hotels are proving that tech can offer guests greater convenience, customization and personalization. 5 ways luxury hotels

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The inclusivity paradox: attracting a new generation

Interview with Glion alumnus Stephen Alden: CEO, The Dedica Anthology With a rising generation of global millennial travellers, the culture of luxury is in flux. How can luxury brands become more inclusive while still retaining their exclusivity? Ahead of the upcoming Glion Luxury Conference, we asked Glion alumnus Stephen Alden (class of 1981), CEO of The Dedica Anthology, to share his insights. Luxury is about being exclusive, but many of

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Why do we need etiquette?

Georgette Davey, Managing Director of Glion Institute of Higher Education, explains why etiquette is an essential modern-day skill. Since Meghan Markle and Prince Harry married in May, plenty of news pieces have emerged on how the American is expected to behave now that she is a member of the British royal family. Commentators have drawn attention to royal traditions that guide what to eat (no garlic), how a female member

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Glion Ranked Top Hospitality Management School by Hospitality Employers

Over the past decade, Glion Institute of Higher Education has consistently figured among the top hospitality management school rankings and awards. This year, Glion was ranked the No.1 Hospitality School for Employer Reputation in the QS World University Rankings 2018. International employers chose Glion as their number one source for the most competent, innovative and effective graduates. We’re proud to be No.1, but more importantly, such a high standing with

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Glion’s New Specialization: International Hotel Development & Finance

An insight into our International Hotel Development & Finance specialization by Catalina Moisescu, Specialization Coordinator Breaking new ground in hospitality finance With the rapid emergence of new hotel concepts, and in response to the high demand for hospitality finance expertise, Glion Institute of Higher Education launched the International Hotel Development & Finance specialization in February 2018. The specialization is headed by Jonathan Humphries, a hospitality expert with over 20 years

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