Technology in Hospitality Education

Interview with Mr. Carlo Giardinetti, Professional Development Program Manager, Part 2

Using high-tech toys to engage students and provide industry insights, Mr. Giardinetti is innovating in the classroom and bringing the curriculum to life. As the Program Manager, he is responsible for leading the Professional Development courses which focus on the industry, such as The World of Hospitality and Tourism, Hospitality Operations Management and Principles of Tourism and Travel.

We’ve heard that you are using Google Glass in the classroom? How does that work?

Yes, I have initiated the use of Google Glass in the classroom. At the moment I’m doing two main things. One is to provide video feedback on their work. Before, I would provide written feedback. Now, I provide one minute of video feedback using my Google Glass. The great thing about Google Glass is to use your hands, allowing me to show them what I’m talking about. This method has improved greatly the quality of feedback that I provide and their understanding of it.

Another way I use Google Glass in the classroom is to capture moments in the classroom and use them to reflect on my role as a teacher. For example, I’m using a new article and while I’m explaining this to students, I’m recording myself so later I can see how it went, and improve things for the next class. I also capture presentations and discussions. So I give the Google Glass to students and they film the discussion so they can reflect on the key information later.

The last use I’ve found for Google Glass is this: We always want to take the students out to visit hotels and other facilities. But logistically it’s not always possible to take 30 students to visit a hotel or an airport. So I’ve tried wearing the Google Glass on a visit of a five-star hotel, or the airport. At the same time, the students are watching this live, connected by internet, so they can see what I see, ask questions, and interact with me. It’s engaging for the students and they like it. This method allows us to bring the industry to the classroom. We also use other methods to connect with the industry, for example, I lead a master class using classroom connectivity and we connected with an alumnus who is the Rooms Division Director of Four Seasons in London. So while I was speaking with the class, we also connected with this industry leader. So they could ask me, or him, questions. It’s extremely engaging.

Any other new technology on the campus?

Yes, we are using augmented reality, which allows students to scan an image and get a video clip or article. We are using AURASMA by HP. Last semester, we created a poster and placed it in the hallway. It was titled “Hungry for Knowledge” and it was a poster on three topics: Hospitality, Food & Beverage, and Leadership.  Every week, we updated the content. So the students on their way to class scanned it. Each time, they would get a new article or video related to this topic. We even had a treasure hunt using this. Again, engaging the student while they are learning, using modern tools and technology brings excitement for learning. We think this is more and more necessary. Information is widely available online, so it’s about the way students select and analyse information, so we aim to stimulate their curiosity.

Are there any new tools you are looking at for 2015?

We are investigating new forms of assessment such as using simulations. We are already using an online simulator in Semester 4 for the Managing Rooms Revenue course, where students have to choose the best rates of rooms and things, as a business simulation. Now there are more sophisticated simulations available so we are looking at other simulations.

We are also looking at introducing personal development portfolios for the student. We are looking at the best platform to allow them to keep track of what they do and learn during a semester and give them a place to store key information, projects, faculty insight and other useful information from each semester. So by the end of Semester 7 it will be like a biography of the student. It would be usable on LinkedIn, so they can use it when interviewing with future employers.

About Mr. Carlo Giardinetti, Program Manager of the Professional Development Program, Glion Institute of Higher Education 

Carlo GiardinettiMr. Giardinetti began working in hospitality at the age of 23, when an injury put an end to his career as a professional footballer. He worked in diverse departments, companies and countries before enrolling at Glion for the Postgraduate Diploma in 2002. Upon completion of his degree, his career took off, allowing him to rise from Assistant F&B Manager to General Hotel Manager in just two years. He decided to study MBA at Manchester Business School in the UK, in 2008 where he participated in applied business projects in Japan, Germany and Spain. He worked briefly in Ukraine before the EURO 2012 in the pre-opening and opening of hotels. He returned to Glion as a faculty member in 2012, and shortly thereafter he was promoted to the Program Manager position.

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