Category Industry Insights

Can a hotel school really prepare students for the future?

The hospitality industry is changing quickly led by new technology and evolving consumer behaviors, and the same is true for practically every other industry. Hotel schools, on the other hand, are often seen as remaining very much the same as they were 50 years ago, an outdated perception that needs to change. More than a traditional university environment, hospitality management schools – which used to be known as simply “hotel

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How one Glion alumna is changing the hospitality industry

Glion alumna Marina Franolic is an excellent example of how one person can truly make difference in the global hospitality industry. After graduating from Glion in 2002, Marina abandoned the idea of a career hospitality and launched her career in real-estate investment and development. Years later, she returned to the hospitality industry, but not to work in the many hotels that had sprung up around Croatia. She chose a riskier path

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2017 Hospitality Industry Trends: Technology & Customer Experience

Technology is advancing at an alarming rate, especially in the hospitality and tourism industry. Customer-facing interactions are quickly being replaced with self-scan, self- check transactions, which have enabled the customer to become more self-sufficient. A study at the University of Oxford has even revealed that by the year 2033, as many as 47% of modern day job roles could be claimed by automation. Is it the end for customer service provided by actual people?

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Glion’s 2016 Year in Review

The year of 2016 brought many exciting changes and visitors to Glion Institute of Higher Education, across all campuses and throughout every department. We’ve seen the opening of new facilities, the development of new student organizations and industry partnerships, and the launch of new programs and projects along with a fair number of awards and academic achievements. Here’s the round-up of our highlights from 2016. Awards and Accreditation   Glion

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When a Glion alumna stands on the other side of the room….

It was with great pleasure that we welcomed one of our alumni, Hannah Béraud-Hindi, to give our students a lecture on digital communication in hospitality. This took place on our London campus two weeks ago, and it was Hannah’s second guest lecture this year after she visited the Bulle campus in August. Hannah graduated in 2013 and since then has gone on to work for Grand Hotel du Lac in

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