Posts by Glion Institute of Higher Education

The digital human touch: how technology is bringing greater personalization to luxury hotels

From crowdsourced travel guides to accommodation-sharing platforms, technology has transformed hospitality — and the luxury hotel industry is no exception. High-end hospitality brands are connecting with a new generation of tech-savvy guests through artificial intelligence, voice-activated speakers, robot butlers and other gizmos and gadgets. And while some may think technology means impersonal service, these hotels are proving that tech can offer guests greater convenience, customization and personalization. 5 ways luxury hotels

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The diversity shift in luxury hospitality: good for luxury and for business

Studies have shown that diverse companies perform better in almost every category. But why is this the case? Here, we look at examples from the luxury hospitality industry to discover the benefits of gender, ethnic and racial diversity at work: The benefits of diversity Employee retention – When the management of a luxury hotel values diversity and sets it as one of their corporate priorities, this tells employees that they

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The inclusivity paradox: attracting a new generation

Interview with Glion alumnus Stephen Alden: CEO, The Dedica Anthology With a rising generation of global millennial travellers, the culture of luxury is in flux. How can luxury brands become more inclusive while still retaining their exclusivity? Ahead of the upcoming Glion Luxury Conference, we asked Glion alumnus Stephen Alden (class of 1981), CEO of The Dedica Anthology, to share his insights. Luxury is about being exclusive, but many of

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Glion student makes triumphant return to hospitality

NATIONALITY: Finnish GRADUATION YEAR: 2018 PROGRAM: MBA SCHOOL: Glion London / Switzerland After leaving the world of hospitality behind, two years ago Tuomo Niemi decided it was time to return to where he belonged. Rather than dive straight back in, he updated his knowledge and strengthened his skills with a Glion MBA program. This has led him to securing work with Hotel St. George, a five-star hotel in the heart of Helsinki. Tuomo always

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10 essential tips for packing when going to study in Switzerland

You’ve been accepted to Glion. Congratulations! You have quite the adventure ahead of you in Switzerland, but first thing’s first: time to pack. There are few things more daunting than packing up your life and moving across the world, yet with 96 nationalities represented on campus, that’s exactly what most students must do at Glion. I arrived at Glion from the east coast of the United States in the summer

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