Studies have shown that diverse companies perform better in almost every category. But why is this the case? Here, we look at examples from the…Continue reading...
From crowdsourced travel guides to accommodation-sharing platforms, technology has transformed hospitality — and the luxury hotel industry is no exception. High-end hospitality brands are connecting with a new generation of tech-savvy guests through artificial intelligence, voice-activated speakers, robot butlers and other gizmos and gadgets. And while some may think technology means impersonal service, these hotels are proving that tech can offer guests greater convenience, customization and personalization. 5 ways luxury hotels
Studies have shown that diverse companies perform better in almost every category. But why is this the case? Here, we look at examples from the luxury hospitality industry to discover the benefits of gender, ethnic and racial diversity at work: The benefits of diversity Employee retention – When the management of a luxury hotel values diversity and sets it as one of their corporate priorities, this tells employees that they
Interview with Glion alumnus Stephen Alden: CEO, The Dedica Anthology With a rising generation of global millennial travellers, the culture of luxury is in flux. How can luxury brands become more inclusive while still retaining their exclusivity? Ahead of the upcoming Glion Luxury Conference, we asked Glion alumnus Stephen Alden (class of 1981), CEO of The Dedica Anthology, to share his insights. Luxury is about being exclusive, but many of
Behind every great luxury brand is great leadership. But what makes a leader effective? Balance, as Scott Stephenson points out, is certainly key. The CEO of Verisk Analytics believes that exceptional leaders are those who take a dual approach, giving vision and direction from afar while also leading by example and providing mentorship up close. He also notes their ability to anticipate short- and long-term consequences, with “one foot firmly